Navegando por Autor "Drigo, Edmara dos Santos"

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    Análise da comunicação no setor operacional usando equações estruturais: uma ferramenta de apoio ao gerenciamento da informação
    (UNIVERSIDADE FEDERAL DA BAHIA - UFBA, 2021-06-15) Drigo, Edmara dos Santos; Rodríguez, Jorge Laureano Moya; http://orcid.org/0000-0003-0541-0191; http://lattes.cnpq.br/5576711447768585; Ávila Filho, Salvador; https://orcid.org/0000-0002-5006-1501; http://lattes.cnpq.br/8080668192694401; Souza, Marcelo Embiruçu de; http://lattes.cnpq.br/8281601894113525; Rodríguez; Rodriguez, Carlos Manuel Taboada; https://orcid.org/0000-0003-2328-378X; http://lattes.cnpq.br/5905893327298080; Leite, Jandecy Cabral; https://orcid.org/0000-0002-1337-3549; http://lattes.cnpq.br/7279183940171317; Lima, Orlem Pinheiro de; https://orcid.org/0000-0003-1007-0734; http://lattes.cnpq.br/8148029403735260; Fontes, Cristiano Hora de Oliveira; https://orcid.org/0000-0001-8020-6815; http://lattes.cnpq.br/8533422209857268
    The absence of actions to manage information in the operational sphere (on the shop floor) affects the communication quality in this sector. Communication problems, in turn, can negatively impact operational security and organizational culture. Thus, this study proposed a model to analyze communication in the operational sector using the Structural Equation Modeling (SEM) technique. A mathematical model was presented, consisting of 1 exogenous latent variable, knowledge management, and 4 endogenous variables: (i) oral communication; (ii) written communication; (iii) Man interaction with information and communication technologies (ICTs); and (iv) the operational communication. The case study was carried out in a land-based oil production region in the Northeast of Brazil where data were collected through a structured questionnaire with a Likert scale response. After analysis using the SEM, and using the same database, a supplementary study was carried out based on the development of a neuro- fuzzy model to assess information management in the operational sector. The SEM confirmed 6 of the 9 hypotheses proposed in the theoretical model. The results obtained showed that operational communication is directly influenced by knowledge management and by man interaction with ICTs. Written communication and oral communication had a direct influence on man interaction with ICTs and had an indirect influence on operational communication, thus, communication on the shop floor occurs predominantly through technologies. Knowledge management had a direct influence on the 4 endogenous variables, with strong explanatory and predictive relevance effects. The result of the neuro-fuzzy model showed that information management on the shop floor improves as actions are taken to acquire, store and distribute information about the operational routine. The model presented relevant contributions to the refinement of theory and practical contributions to support information management on the shop floor.
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    Análise do discurso do operador e seu instrumento de comunicação entre turnos como ferramenta para o sistema de gestão
    (INSTITUTO FEDERAL DE ALAGOAS - Ifal, 2016-06-06) Drigo, Edmara dos Santos; Oliveira, Cristiano Lessa de; http://lattes.cnpq.br/1436093029977246; Ávila Filho, Salvador; https://orcid.org/0000-0002-5006-1501; http://lattes.cnpq.br/8080668192694401; Marques, Sheyla Karolina Justino; https://orcid.org/0000-0001-7554-2275; http://lattes.cnpq.br/3917387578549073; Costa, Israel Crescencio da; http://lattes.cnpq.br/7663274879776157; Esquerre, Karla Patricia Santos Oliveira Rodríguez; https://orcid.org/0000-0001-8799-7365; http://lattes.cnpq.br/1956096628005272; Fleming, Paulo Victor; http://lattes.cnpq.br/1313976268089270
    Communication in organizations is still a difficult obstacle to be transposed. Effective instruments for transmission of information and the advent of technologies still need to rely on motivational and highly subjective factors that will make a man in his job routine report abnormalities or shut. Considering the operator discourse as a valuable tool for abnormalities display operational plan and support for decision-making in the management field, this dissertation aimed to analyze the communication between operators and shifts in a Water Treatment Plant (WTP) in the Northeast of Brazil. Problems in the information flow can result in operational failures in this case represent a risk to public health. The qualitative and quantitative analysis of records of operators and their communication tool show weaknesses in the shift book format used in WTP in question. The analysis of the text written by the operators based on analytical categories of Critical Discourse Analysis suggests the existence of conflicts that affect the organizational climate. We proposed a model instrument for communication in turn in checklist format to replace the typical procedure in narrative style. Although the focus of this work is the written speech, the operator’s speech in all its forms, can contribute significantly to the management system, but this management style should consider issues relating to human reliability and be willing to make procedure and structural changes.