2024-09-022024-09-022024-09-022023-10-30https://repositorio.ifal.edu.br/handle/123456789/674The educational service aimed at people with disabilities was constructed separately from the education offered to the population who do not have any pathology. Thus, the general objective sought to present a proposal for a pedagogical intervention to be adopted in the Customer Services discipline of the Accommodation Technician course to face challenges in the job market. And as specific objectives, verify the number of students included and dropped out of the course; point out which are the most relevant factors of this index in the perception of the educational institution and identify the main challenges of social inclusion in the technical course in hosting at SENAC in Maceió, state of Alagoas. The course lasts 800 hours, with an internship at the end of the course. Furthermore, the application of the questionnaire carried out via Google Forms was sent in a cooperative manner from the course and website platform in September 2023. The intervention aims to develop students in the class, especially those with disabilities, into the job market, stimulating customer service, the focus of the discipline. The expected results showed that with the questionnaire sent to SENAC, that in the year 2022 in the technical course in Accommodation of 45 students, only 27 students reached the end of the course as completed, including 10 in the morning class, 9 in the afternoon and 8 pm, only one of the classes had 1 student with a disability, this being a wheelchair user. According to SENAC, this dropout is present in other courses at the institution. That it must be taken into account that people with disabilities feel discrimination in certain situations, and it is expected that with this proposed pedagogical intervention, more students with disabilities will enroll in technical courses and be included in the market of work through a qualification and not because companies have a quota of 2 to 5%.Acesso AbertoEducação profissionalAcessibilidadeInclusão socialProfessional educationAccessibilitySocial inclusionTrabalho de Conclusão de CursoCIENCIAS HUMANAS