2023-08-112023-08-112023-08-112023-02-02https://repositorio.ifal.edu.br/handle/123456789/262Primary care is the main gateway and communication center of the health care network. At this level of care, to provide a set of health promotion, disease prevention, diagnosis, treatment and rehabilitation, collective activities play a fundamental role, as they consolidate the construction of the care network and influence popular participation in health promotion. Thus, the present study aimed to describe the public health services of primary care in the city of Pilar-AL. It also sought to identify the perception of employees regarding the quality of the public health service offered. For this, it adopted a qualitative approach, with a descriptive character, having as a procedure a case study in a unit of the Family Health Strategy of the municipality. With the data analysis it was possible to bring discussions and understandings about the principles offered in the Primary Health Care network in the city of Pilar; present the perception of the servers through the quality of services, and point out the positive and negative aspects of the services offered in the unit. Thus, as a suggestion for future studies, the replication of the research in other units in order to highlight the reality of the municipality as a whole. But in the future, replicate in other municipalities.Acesso AbertoSUSServiços de SaúdeDireito à SaúdePolíticas de SaúdeEstratégia Saúde da FamíliaHealth servicesRight to HealthHealth PoliciesFamily Health StrategyTrabalho de Conclusão de CursoCIENCIAS SOCIAIS APLICADAS