2025-06-252025-06-252017https://repositorio.ifal.edu.br/handle/123456789/995In modern institutions, efforts and investments in Quality of Work Life (QWL) have become essential for increasing productivity and quality of services provided. However, what is noticeable is that the QWL is a topic still little explored in practice by public sector organizations. Thus, the present dissertation presents an original QWL assessment instrument with the application in a Federal Public Education Institution. The instrument proposed in this study combines the main aspects of QWL present in the literature to a perspective oriented towards a public organizational approach, producing a model that translates the subjectivity of satisfaction with the Quality of Work Life into a quantitative scale, revealing itself as an instrument organizational of great potential mainly for public institutions. The research resulted in a model composed of nine dimensions, with a total of 57 questions. The instrument was applied with 66 workers from the Campus Satuba of the Federal Institute of Alagoas (IFAL) and the reliability of the model was confirmed using the Cronbach Alpha coefficient, which presented α = 0.956, showing internal consistency considered very high. The general index of QWL obtained was 4.88, considered moderate in relation to the five possible levels established (satisfactory, moderate, neutral, precarious and risk). Of the nine dimensions of the model, one presented satisfactory QWL (Work and Social Life, 5.90); five presented moderate QWL (Labor Aspects, 4.92, Social Integration and Psychological Conditions, 5.18, Socioprofessional Relationships, 4.77, Working Conditions, 5.31 and Social Relevance of Work, 5.44); and three presented neutral QWL (Salary Analysis, 4.23, Career Opportunities, 4.22 and Organizational Approach, 3.98). In addition, it was found that the level of Schooling interferes directly in the QWL perceived by the institution's workers. Therefore, the study results in an effective alternative for the evaluation and development of QWL programs in similar public institutions, enabling them to respond effectively to the demands of society, seeking the welfare of public servants and thereby the satisfaction of citizens in general.ptQualidade de Vida no Trabalho. Modelo. Administração Pública. ProdutividadeDissertaçãoCIENCIAS HUMANAS::EDUCACAO