2025-10-302025-10-302025-07-08https://repositorio.ifal.edu.br/handle/123456789/1304Digital transformation has become a fundamental strategy to modernize public administration, especially in sectors that require a high degree of control and reliability. Payroll management, due to its legal, financial, and operational dimensions, is a critical process where errors and inefficiencies can have significant impacts. In this context, the digitalization and automation of procedures represent opportunities for public institutions seeking greater efficiency and transparency in personnel management. This study aims to analyze the efficiency of the payroll process in a state department through the lens of digital transformation, identifying impacts, challenges, and opportunities for optimization. The methodology was based on a qualitative case study, conducted through semi-structured interviews, employing the storytelling technique, with public servants directly involved in payroll processing. Data collection was complemented by document analysis and direct observation, enabling a comprehensive understanding of both technical and organizational aspects. Content analysis followed Bardin’s method, allowing systematic categorization and interpretation of qualitative data. The MAXQDA Analytics Pro software supported data organization, coding, and analysis, contributing to the traceability and analytical rigor of the research. The results indicate that the adoption of technological tools, such as integrated management systems, database queries, and specific automations, has improved information control and reduced inconsistencies. However, some manual steps still remain, highlighting the need to redesign workflows and expand the use of technology to ensure greater reliability and time savings. It is concluded that digital transformation represents a strategic path for modernizing the public sector, especially in the payroll context. The case analyzed demonstrates that, despite the progress achieved, there is room for significant improvement, provided that efforts are aligned with data-driven management, continuous staff training, and structural investments in information technology.ptAttribution-NonCommercial-NoDerivs 3.0 BrazilSistemas de InformaçãoTransformação digital – Gestão públicaFolha de pagamentoDigital transformationPayrollPublic administrationTrabalho de Conclusão de CursoCIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO::METODOLOGIA E TECNICAS DA COMPUTACAO::SISTEMAS DE INFORMACAO